Resolving issues respectfully at school
Information for parents and families
A key priority of state school staff, parents and families is to foster a safe and healthy learning environment for all Queensland students. As a parent of a school-aged child, there may be times when issues arise that affect your child, for example a playground incident with another child or issues within the classroom. How those issues are handled can make a significant difference to the learning and development of our students, and the positive environments we aim to create and nurture. The following information can assist parents, families and school staff to manage issues respectfully and reach an outcome that is in the best interest of the student.
resolving-issues-school-fact-sheet.pdf
You can access the state government compliments and complaints page here:
https://qed.qld.gov.au/contact/customer-compliments-complaints
Respect our staff
Violent or abusive behaviour will not be tolerated in our schools. It's not just a courtesy. It's the law.
Additional information which may assist if things go wrong
The following article by Michael Grose, 'When kids experience problems at school,' outlines what parents can do to support their child if something goes wrong at school. The seven points outlined in the article are:
• Be empathetic first
• Sit calmly with your child and take your time
• Get all the facts
• Assess whether to go to the school to sort out or not
• Use the right channels if you take the issue to the school
• Look for solutions rather than blame